Tameside Council website back online following outage
Tuesday 15th May 2018 15:54 News Tameside Posted by Lee Wild

After weeks of problems, the Tameside Council website is now back online.

It had been offline following what is being called a “sustained and complex distributed denial of service (DDOS) attack.”

A DDOS attack is an attempt to disrupt an online service by overwhelming it with internet traffic from a number of sources.

A Tameside Council Spokesperson said: “We are pleased that our website and online services are now up and running.  As a caution, throughout the rest of May, we will keep in place the back-up cash and cheque option of payment at Customer Services in Clarence Arcade, Stamford St, AshtonThe freephone number (0800 0856531) set up for Council Tax, Business Rates, Sundry Debts including adult social care invoices, and car park fines will now remain available for use permanently. There are still some residual technical issues that the council are dealing with but these do not affect the online services or any payment functions.

At no point did the DDOS attack penetrate through the council’s security firewalls.  At all times during the attack all of our systems and data were safe. The decision to take the web site off line was made so that other services and functions which rely on our internet connectivity such as email and BACS payments could continue to operate normally until a solution was in place.

“We made a conscious decision not to publicise the exact nature of the disruption to our online services as advertising your website is under attack has the potential to encourage other would be cyber criminals to make further attacks.  Our systems were not illegally accessed as a result of this attack.  Our security systems were resilient and impenetrable and our data remains secure.  The attack served absolutely no purpose other than to disrupt our services.”